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GLOSSARY · DEFINITION

first-call booking rate

Share of inbound calls that convert to a booked appointment on the first contact. Field-service operators target 80%+; phone-tag loops cap most at 50–60%.

DEFINITION

first-call booking rate — Share of inbound calls that convert to a booked appointment on the first contact. Field-service operators target 80%+; phone-tag loops cap most at 50–60%.