Customer Support AI Agent

Deflects repetitive tickets and accelerates resolution with retrieval-augmented contextual responses.

Business Problem

High ticket volume overwhelms support teams and elongates resolution times.

Solution Pattern

Hybrid agent triages intents, answers FAQs, gathers diagnostics, and escalates enriched context to human agents.

Outcomes

• Ticket deflection
• Lower average handle time
• Improved CSAT

Key KPIs

• Deflection Rate
• First Response Time
• CSAT