IT Incident Triage Agent

Accelerates incident classification and suggested remediation playbooks.

Business Problem

Slow initial triage increases MTTR and page fatigue.

Solution Pattern

Agent correlates logs, past incidents, and runbooks to propose next best actions.

Outcomes

• Faster triage
• Lower MTTR
• Better playbook adherence

Key KPIs

• MTTR
• Time to Triage
• Automated Resolution %